Submarina

 

13

56

Bart P.

San Diego, CA

I have been to many Submarina's but I shall never set foot in this one again.  The owner, and what appears to be his family on the assembly line, are cheapskates who don't appreciate the customers and business they get.  They seem to be more concerned about the customer trying to screw them over than they are about being polite and interested in customer service.

Today I cashed in my card to get my free sub and figured I'd add some bacon and a meal deal, you know, so I'd actually spend a little and not look like the cheapskate getting the freebie.  Well, turns out that you have to spend $5 to use your credit card, which was not posted anywhere in the entire establishment.  The owner graciously gave me the option of buying some more chips and/or chips in order to make my order $5.  I explained I don't want to do that and it didn't say anywhere that I needed to spend $5 in order to use my card.  He got loud and in my face and said he's not going to absorb the $1 fee for a free sandwich.

Then there was the time the Russian guy in front of me wanted milk with his meal deal (which costs a few pennies more, apparently).  Old jackass didn't take a moment to try and understand him and charged him for the regular meal price.  When Russian dude grabbed a milk, he was scolded and practically called a thief for trying to pay the soda price and get a milk.  As he walked away the owner and son commented on how you just can't trust those sneaky Russians.

Enough.  Done with this place.  These people don't deserve a lick of business and hopefully you're not going to give them any.  They don't even deserve any kind of success in any form.  If you hate the people and hate the whole idea of providing services to people in exchange for money, then sell the franchise to someone who cares and go live your miserable existence elsewhere.

And that is that.  I'll never go there again and will trumpet this story as loud as I can to anyone who wants to.  In their eyes, customer service means wrangling and saving any last penny they can, at your expense.

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